Product Guarantees
DietPower® Software
If you are unhappy with DietPower for any reason and notify us before your warranty expires, we will cheerfully issue a 100% refund (including shipping and tax) within 24 hours of receiving your CD or deletion message. We know of no other software company with a superior warranty.
Warranty periods and refund procedures are as follows:
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Personal Edition: 1 year. To get a refund, delete each installation made with your copy of the program; send us a letter, fax, or email certifying that you've done so; and return any disks or documentation you've received.*
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Consultant Edition: 1 year. To get a refund, delete each installation made with your copy of the Consultant Edition; send us a letter, fax, or email certifying that you've done so; and return any disks or documentation you've received.* (If you return unsold copies of the Personal Edition by the same 1-year deadline, your refund will include their purchase price.)
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Classroom Edition: 1 year. To get a refund, delete each installation made with your copy of the Classroom Edition; send us a letter, fax, or email certifying that you've done so; and return any disks or documentation you've received.*
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Large Group Edition: 1 year. To get a complete refund, delete all installations made for all members on computers at your organization and in their households or on their mobile computers; send us a letter, fax, or email certifying that you've done so; and return all disks and documentation that you and your members have received.* To get a refund of unused or unwanted per-member fees, delete all installations made for those members on computers at your organization and in their household or on their mobile computers; send us a letter, fax, or email certifying that you've done so; and return any disks or documentation those members have received.*
Other Software
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Body Tracker: 30 days. To get a refund, delete all installations made with your copy of the program; send us a letter, fax, or email certifying that you've done so; and return any disks or documentation you've received.* Returns must be in salable condition.
Fitness Gear
- Heart Rate Watches: 1 year manufacturer's warranty. To get a replacement or repairs, fill out the form in the user's manual and send the watch along with the form to the address specified in the manual. (You can read the manual for each watch by clicking a link on the watch's detail page in our shopping cart. To open a directory of heart-rate watch detail pages, click the link at the beginning of this paragraph.)
- Pedometers: 1 year manufacturer's warranty. To get a replacement or repairs, fill out the form in the user's manual and send the pedometer along with the form to the address specified in the manual. (You can read the manual for each pedometer by clicking a link on the pedometer's detail page in our shopping cart. To open a directory of pedometer detail pages, click the link at the beginning of this paragraph.)
Scales
